How we handle everything here at Midwest Sales is with honesty and integrity. If you have a problem or a concern with a product you purchased from us at Midwest Sales, we will see to it, to the best of our ability, to make it right. If you purchased something from us and it breaks because of a manufacturing problem, we will replace. If you have any other questions or concerns, instead of writing a bad review, please first give me an opportunity to make it right. It could be something as simple as answering a question and explaining how to use it.